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Limited Warranty FAQUpdated 3 months ago

What does the MOD LIGHTING 1-Year Limited Warranty cover?

MOD LIGHTING's 1-Year Limited Warranty covers defects in materials and workmanship for a period of one year from the date of purchase. This warranty is applicable to MOD LIGHTING products purchased directly from the official MOD LIGHTING website.

What is not covered by the warranty?

The warranty does not cover damage or malfunction caused by misuse, mishandling, abuse, accidents, unauthorized modifications, normal wear and tear, or any other conditions not arising from defects in materials or workmanship.

How do I register my product for warranty coverage?

Product registration is not required for warranty coverage for products purchased from the official MOD LIGHTING website. However, we recommend keeping your proof of purchase, such as a receipt or invoice, as it will be required for warranty claims.

How do I initiate a warranty claim?

To initiate a warranty claim, please contact MOD LIGHTING's Customer Service at [email protected]. Provide your proof of purchase, a detailed description of the issue, and any relevant photographs or videos. Our customer service team will guide you through the process.

What will MOD LIGHTING do if my product is under warranty and needs repair or replacement?

MOD LIGHTING will, at its discretion, either repair by issuing replacement parts or replace the defective product entirely. MOD LIGHTING will not be responsible for covering any costs that result from replacing or repairing the product, if applicable. If the product is no longer available, MOD LIGHTING reserves the right to replace it with a similar product of equal or greater value.

Are shipping costs covered under the warranty?

Customers are responsible for shipping products to MOD LIGHTING for warranty service. However, MOD LIGHTING will cover the cost of returning the repaired or replaced product to the customer if applicable. 

How long does the warranty process take?

The warranty process timeline may vary depending on the nature of the issue and the availability of replacement parts. Our goal is to address warranty claims promptly, and our Customer Service team will keep you informed throughout the process.

Can the warranty be transferred to a new owner?

No, the warranty is non-transferable and is only applicable to the original purchaser.

For any additional questions or concerns, please contact MOD LIGHTING Customer Service at [email protected].

How many repairs does the warranty cover?

Please note that you can only exercise this warranty once. If a full replacement has been issued to you within the timeframe, we have fulfilled the obligation.

Are Open Box orders covered by the warranty?

You will still get the warranty when purchasing the open-box items. However, they are final sales and non-refundable. While we do our best to ensure all open-box items are reviewed (functional and in almost-new condition), should you have any issues with your open-box item, please feel free to reach out to our customer care team so we can assist in arranging any replacements if needed. Should you, in any event, want to exchange for a brand new item, you would be responsible for any difference in price.

Open-box items are typically returned goods by customers, inspected by our warehouse staff team, and then restocked at a considerable discount.

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